Convirtiendose en un Desarrollador web

Experiencia Riverbed Technology Ingeniero de sistemas pre-venta para Brazil abril de 2019 - septiembre de 2020 (1 año 6 meses) Costa Rica Ingeniero en Pre-venta para Riverbed Brazil Ayudando con proyectos de investigación técnica, consultas enfocadas a rfp y rfi para garantizar el éxito de los negocios con nuestros partners en latinoamerica. Sesiones de portafolio, demostraciones de las soluciones tecnologicas (NPM, Optimización y WAN-Edge). Aclaración de consultas técnicas, implementación de PoCs (Pruebas de concepto), creación de BoMs (Bill of Materials) de las soluciones, actualización de material en español y en portugués enfocado a documentación interna de Riverbed a nivel de proyectos importantes del departamento de ingenería. TechData Service Company, LLC Trilingual System Engineer abril de 2019 - septiembre de 2020 (1 año 6 meses) Costa Rica Consultor en Tecnologías de Riverbed Latinoamérica Grupo VLA Instructor de Linux octubre de 2018 - septiembre de 2019 (1 año) Santa Ana Page 1 of 4 Ayude con la creación e implementación de un programa de estudio para el exámen certificación Linux LPIC-1 . Estuve impartiendo clases por mas de 9 meses para grupos de estudiantes personalizados de 5 a 6 personas en línea, durantes 6 horas semanales. Syniverse Technologies Associate Network Engineer julio de 2015 - marzo de 2019 (3 años 9 meses) Monitor and reporting efficiently netcool and SSD alarms related to network devices related to SS7 signaling, firewalls,routers, switches, load balancers, virtual machines ESX; windows servers and Linux Servers CPU,processes and main services. These networks include a robust ngn/ipx network utilizing mpls, vpls, metroethernet, and dwdm infrastructures spanning multiple global vendors. The NGN network consists of a multi-vendor environment comprised of Cisco, Juniper, Nokia, and Brocade equipment. The equipment includes Cisco Catalyst switches (2950, 3560, 6500), Routers (2900, 7600 series), and ASRs (1000, 5000 series). Juniper switches (ex4200), Routers (mx960), SRX (srx3600), and Netscreen (SSG-550). Nokia Checkpoint firewalls (IP1280/ IP2450). Brocade switches (e500mc). The legacy networks supported includes crx (cdma) and grx (gsm) centric services operating solely on cisco hardware including 2900 and 3500 series switches and 3800, 5000, and 7000 series routers. Troubleshooting procedure for layer1 circuit issues, layer 2 technologies including ipsec vpn, spanning-tree, vtp, vlans and tier 1/2 switch technologies as well as all layer 3 technologies including bgp, eigrp, ospf, isis, l3vpn, gre and tier 1/2 routing. The role also includes support for the legacy Ss7 networks and technologies including signaling nodes across multiple vendors and troubleshooting of linkset, point code routing, sctp and sccp associations, and ss7 over ip technologies. Monitor and troubleshoot company wide applications including sms, mms, aaa, lnp, wlnp, and proprietary applications. The Results Companies Customer Service Representative Page 2 of 4 agosto de 2014 - julio de 2015 (1 año) Providing highly valuable assistance to US, Canada and Brazilian Universities customers in regards to webpages, basic tools, best guidance assistance in order to access course content, quizzes, exams, the internet browser with instructions for example: reset cookies. Keeping good SAT with customer satisfaction after providing technical support guidelines. Teleperformance Costa Rica Call Center Customer Service Representative julio de 2013 - agosto de 2014 (1 año 2 meses) Santa Ana Providing highly knowledgeable assistance to Microsoft customer providing technical support to basic network connectivity problems, computer operative systems Windows 7, Windows 8, Windows 8.1; good comunication and empathy skills with Customer from US and Canada. Accomplishments include: • Enhanced technical support skills • Educate the customers on the problems with the computers or Servers. • Access by a remote access tool to the customer’s computer and start some listed steps to find out the problems and then repair the issue and let the PC completely secure. • Enhanced multitasking skills. • Programming skills (Scripting) • Use automated tools and manual tool as well. Hewlett Packard Enterprise 5 años 1 mes tier 2 network engineer junio de 2011 - junio de 2013 (2 años 1 mes) ultra park 2 i worked fixing basic routing problems with customers and companies mainly focus in wireless modems, alcatel switches, cisco routers and switches configuring equipment. Network engineer responsable for supporting services such as switching, routing and wireless. Accomplishments include and the usual day to day tasks: Page 3 of 4 • Set up different Cisco devices (Router (ISR2800/2900, Linksys for Small offices), routers and switches such 3750, 3500, and 2960. • Recreated lad environments • Configured VLANs for L2 and SVIs as the default gws and Routing (ospf) and bgp against the service provider. • Provide troubleshooting to any issues in the platform. • Resolved End user issues (Computers, programs). • Created action plans and explain users how to use certain tools. Call Center Customer Service Representative junio de 2008 - junio de 2011 (3 años 1 mes) American Free Zone I worked coordinating the logistic of sending HP Engineers to the differente sites in order to perform laptop, printers and servers repairment APL Freight Cashier septiembre de 2007 - febrero de 2008 (6 meses) Ultra Park 1 Attention to detail on legal documents, bank account transfers and applying checks as a Customer Service representative and making sure the shipment depart correctly from the border. In addition providing assistance via computer and phone to complete logistic activities for APL terminals company